Glaucoma UK strives to be at the forefront of best fundraising practice, to be transparent, compliant with regulations and to act ethically and with integrity when seeking financial support from members, donors, organisations and the general public. This promise outlines the commitment made to all our supporters.
We promise to act within the law, be open and honest, and ask for support in a respectful and considerate manner.
Our supporters are at the heart of everything we do. We believe that donating or raising funds for us should be a pleasing and fulfilling experience. We promise to treat our supporters with the highest level of respect, and ensure that their personal wishes are carried out and that any financial request is made in a timely, polite and appropriate manner. If someone is unhappy with an approach we have made we will act immediately to try to rectify the situation and review our systems to make improvements.
The Fundraising Manager is responsible for providing the CEO and SMT with information and training where needed. in order to implement and comply with this Promise. They will also ensure that Glaucoma UK keeps abreast of changes in the law, regulations and best practice guidance and that activity meets professional fundraising standards and codes where appropriate.
All Glaucoma UK staff and trustees are expected to abide by this Promise and failure to adhere to it may result in action being taken, including disciplinary action. The Promise will be reviewed annually by the Fundraising Manger and CEO.