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20 October 2016

IGA Response to Parliamentary and Health Service Ombudsman (PHSO) Driven to despair, “How drivers have been let down by the Driver and Vehicle Licensing Agency”, 20 October 2016

Comments Karen Osborn, Chief Executive International Glaucoma Association

“The IGA welcomes the findings and recommendations in the Parliamentary and Health Service Ombudsman (PHSO) report, and in particular the need for clear evidence-based standards to assess whether people with glaucoma are fit to drive.

The IGA has been alerted to many of the issues covered in this report by our members. This has led to a positive relationship being developed with the DVLA Drivers Medical Group, resulting in improvements around administration and communication. There is now clearer information about the tests and testing conditions that drivers with glaucoma should expect when visiting the DVLA approved Specsavers store, when a person can seek a second opinion if a licence is revoked (and the process for this), as well as a named contact at the DVLA for people with glaucoma to approach about their application.

But more scientific research and evaluation is needed to decide whether one of the standards used to assess the ability of people with glaucoma to drive safely, called the visual field test, is fit for purpose.  When a decision to revoke a licence is life-changing, the applicant must have confidence that the test being used is appropriate, robust and equitable.

We are concerned that statistics from the DVLA show that 62 per cent of car drivers and 35 per cent of bus, lorry and coach drivers’ who contest the original revocation decision, are subsequently found safe to drive. If the Government and the DVLA were to invest in more realistic tests of visual function, this would benefit not just drivers with glaucoma but patients with, or at risk of all types of visual disability.

If anyone feels that a driving licence revocation has been made that does not reflect their own understanding of their safety to drive, we urge them to discuss this with their own optometrist and then talk to the DVLA. Our helpline, Sightline can provide details of the process”.

The International Glaucoma Association is the charity for people with glaucoma, providing a free helpline and patient literature. Call 01233 64 81 70 or email:

 Click here for a copy of the report.



Notes for editors:

  • *references available

For further information or to interview an IGA spokesperson, please contact: Karen Brewer, Head of Communications on: 01223 64 81 69 or email