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17 December 2020

Festive opening hours for Glaucoma UK services

Mother and child at christmas

Calling our glaucoma helpline

Our glaucoma helpline will be closed from 2:00pm on Friday 18 December 2020 until 9:30am on Monday 4 January 2021 for the festive period. If you need to speak to someone when our helpline is closed, these contacts may be helpful:

  • If you experience a significant change in your vision, contact your local eye clinic or A&E.
  • You can call your GP or optometrist for advice (opening hours vary so please check with your local health provider)
  • You can call the RNIB helpline on 0303 123 9999 (opening hours vary so please follow the link for further information)

You can also email or leave a voicemail on our helpline to request a call back and our team will be in touch in the New Year.


Glaucoma UK membership services

Over the festive period the Glaucoma UK head office will be closed from midday on 22 December 2020 until 9.30am on Monday 4 January 2021.

During this time membership support services will be unavailable. If you are a member already and you have a query, please email and someone from our team will be in touch when our office re-opens in the New Year.

If you’re interested in becoming a Glaucoma UK member, you can find out more and join on our website here.


Ordering glaucoma information and welfare goods

You can continue to place goods orders and order glaucoma information booklets through our website. However, please be aware that after midday on the 22 December new orders won’t be processed until 4 January. We apologise for the inconvenience.


Digital Glaucoma Support Groups

Our brand-new digital support groups allow you to attend from the comfort of your own home. You can watch past recorded Digital Glaucoma Support Groups on our YouTube channel here. Previous topics have included:


Asking questions on our social media pages or online community

Many people living with glaucoma choose to send us queries on our Facebook, Twitter, LinkedIn and post to our Health Unlocked community forum. Our team will be checking these sites intermittently throughout the festive period. However, we are unable to give medical advice during this period on these channels.

If you have a specific query relating to your glaucoma diagnosis, please email and our team will be in touch in the New Year.


Visit the Glaucoma UK website

Our website contains lots of information about glaucoma. Whether you’re looking for information on a specific treatment option or wanting to read personal stories from those living with the disease, our website is full of helpful information. Be sure to visit our Frequently Asked Questions page to see if your question has been answered on there.


Thank you for your support this year. From everyone at Glaucoma UK, we hope you have a lovely festive break however you are spending it.